IT Service Delivery Engineer

5 months ago
Job ID
2017-1362
US-OH-Perry
United States
Job Function
Information Technology
Type
Permanent Full-Time

Company Overview

Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 4100 colleagues we operate from 21 locations around the world. Building the expertise of our people is critical to the future success of our organisation.

 

TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.

 

Our site in Perry, Ohio is part of the Global Manufacturing Solutions (GMS) business. We specialise in low volume, high mix electronics manufacturing for the aerospace, defense, industrial, and medical industries. With locations in North America, Europe and Asia, we provide highly engineered electronics and electromechanical assemblies for world-leading manufacturing companies. We provide customers with tailored business solutions, global sourcing and logistics.

Role Overview and Responsibilities

This role will be responsible for the on-going operation of IT service delivery in the Perry office of TT Electronics and as part of a global virtual team providing remote assistance to installations around the world, delivering a professional IT service, based on appropriate recognised best practise, to support our evolving business goals.

The role requires a confident professional candidate, highly organised with an ability to work autonomously in a demanding manufacturing environment.

  • Reports into the US – Regional Service Delivery Manager
  • Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team.
  • Work within a virtual team to provide support to staff around the global with IT issues escalating where necessary to other teams. You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties.
  • Act as the senior technical authority on site for local systems such as servers, storage telecoms and networking.
  • Manage company phone systems and time clock systems.
  • Responsible to ensure adequate backups are completed.
  • Act as host and event manager for executive online conferences.
  • Monitor the availability of global systems through existing portals and log/resolve/escalate issues.
  • Providing technical assistance and training to computer users on the application software, hardware and computer services.
  • Responsible for IT hardware and software inventory.
  • Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems.

Qualifications, Skills and Attributes

  • Knowledge of ITIL Service Management and process execution is a benefit
  • Knowledge of Microsoft Windows client and server operating systems.
  • Knowledge of VMware Vsphere infrastructure.
  • Knowledge of HP server and storage technologies.
  • English is the language of TT and an ability to communicate in English is required.
  • Experience of working in a global multinational company
  • At least 2 years’ experience working in a manufacturing environment. 
  • At least 3 years’ experience in IT.
  • Highly organised with very strong time management.
  • Ability to work autonomously.
  • Ability to internalise and advocate the customer’s position
  • Operates with the utmost integrity
  • Strong team Focus
  • Logical, thorough and process based delivery style
  • Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions

 

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