Customer Service Representative

1 week ago
Job ID
2017-1623
Job Function
Administration
Type
Permanent Full-Time

Role Overview and Responsibilities

Main function of role: As part of the Customer Service Team you will liaising with internal and external customers to ensure we provide excellent customer service at all times.

 

  • Order entry
  • Keeping customers updated on the progress of their orders
  • Filing and general administration
  • Reception duties
  • Sorting incoming/ arranging outgoing post
  • Logging of complaints/ returns
  • Responding to any queries in a timely manner/ passing technical queries on to the relevant person within the business
  • Working closely with accounts departments to resolve payment queries and set up new accounts
  • Taking card payments over the phone and issuing invoices
  • Liaising with all internal departments to ensure that actions/projects raised are communicated correctly and dealt with in a timely manner
  • Create export documentation
  • Updating the CRM and MRP systems

Qualifications, Skills and Attributes

  • Good working knowledge of Microsoft Office is essential.
  • GCSE Maths & English Grade C and above (or equivalent).
  • Candidates must be able to prove they have the right to work in the UK by start date.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed