Customer Service Representative

3 months ago(31/10/2017 13:58)
Job ID
United Kingdom
Job Function
Supply Chain & Logistics
Temporary Full-Time
Estimated Travel Required
0 - 10%

Company Overview

Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 4100 colleagues we operate from 21 locations around the world. Building the expertise of our people is critical to the future success of our organisation.


TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.


Our facility in Bedlington (north of Newcastle upon Tyne) incorporates two divisions; Sensors & Specialist Components and Power Electronics. Sensors & Specialist Components are leaders in high reliability, high performance and engineered electronic components. Power Electronics provide custom solutions for safety critical harsh environment applications, at Bedlington specialising in microcircuit production for the civil aircraft, space, and defence industries.


Employee engagement is centre stage; we’re focussed on our employees and making TT a great place to work. Here at Bedlington we continue to invest and improve the site’s facilities, regularly get involved in fundraising for local charities and activities in our community, have a busy social club and have a group wide focus on ‘Build Expertise’ in science, technology, engineering and maths (STEM) subjects developing our current employees and encouraging more to join our industry at this exciting time.

Role Overview and Responsibilities

You will be responsible for providing a high level of service to global customers.  As a member of the team, you will pro-actively work together, supporting each other’s accounts as necessary, continually looking to improve the customer experience.  You will strive to deliver time after time and be able to communicate, organise and influence both internally and externally.

You will excel in the fast paced environment of customer service providing pro-active first point of contact for customers and to ensure that all processing, administration and handling of orders or queries is dealt with efficiently and effectively.


A centralised team will focus on effective communication chains, ensuring both a standard process and common approach to deliver a continually improving customer service experience.  Primarily supporting the US markets and customers, this vacancy is ‘late shift’ based. 

Qualifications, Skills and Attributes

The successful candidate must have good communication skills, keyboard and problem solving skills with experience of working well under pressure and within set time frames ideally gained in a fast paced manufacturing environment. Experience of Microsoft packages is essential. All other training will be provided.


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