Customer Service Representative

2 weeks ago
Job ID
2017-1768
UK-Northumberland-Bedlington
United Kingdom
Job Function
Supply Chain & Logistics
Type
Permanent Full-Time
Estimated Travel Required
0 - 10%

Company Overview

Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 4100 colleagues we operate from 21 locations around the world. Building the expertise of our people is critical to the future success of our organisation.

 

TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.

 

Our facility in Bedlington (north of Newcastle upon Tyne) incorporates two divisions; Sensors & Specialist Components and Power Electronics. Sensors & Specialist Components are leaders in high reliability, high performance and engineered electronic components. Power Electronics provide custom solutions for safety critical harsh environment applications, at Bedlington specialising in microcircuit production for the civil aircraft, space, and defence industries.

 

Employee engagement is centre stage; we’re focussed on our employees and making TT a great place to work. Here at Bedlington we continue to invest and improve the site’s facilities, regularly get involved in fundraising for local charities and activities in our community, have a busy social club and have a group wide focus on ‘Build Expertise’ in science, technology, engineering and maths (STEM) subjects developing our current employees and encouraging more to join our industry at this exciting time.

Role Overview and Responsibilities

At TT Electronics in Bedlington (Newcastle), we work with customers across the aerospace, defence, medical and industrial sectors designing and producing high-reliability electronics to help them solve challenging problems around the world. You might have heard of some of our customers; Rolls Royce, Dyson, Honeywell, GE, Schneider Electric, BAE Systems and Siemens to name a few.

 

As part of our commitment to our Sensors and Specialist Component customers, we have an exciting opportunity for a Customer Service Representative to join a talented customer focussed team (day shift).

 

Every employee is critical to our success and as such we offer a range of enhanced employee benefits along with career development opportunities, while you work with us to achieve our strategic growth and enhance our quality contribution.

 

This role will enhance customer satisfaction through acting as a proactive first point of contact for customers to ensure that all processing, administration and handling or order and customer queries are dealt with efficiently and effectively.  Responsibilities include ensuring customer data and requirements are kept up to date in SAP, liaise with colleagues in planning, manufacturing and shipping to ensure customer requirements are known and correctly prioritised; review and maintain customer order book, with a focus on on-time delivery KPIs and maximise periodic sales forecast by shipping to meet requests.  

Qualifications, Skills and Attributes

  • You will be a customer advocate with previous experience in busy customer facing roles, building and developing relationships with customers and colleagues by phone and e-mail;
  • Proficient in the use of Microsoft Office applications and working knowledge of ERP/CRM systems such as SAP;
  • Confident with both written and verbal communication, with good listening skills;
  • Ability to speak french, german, spanish and other languages could be advantageous. 

If you’re interested; come and work with us, The TT Way: 

We do the right thing | We bring out the best in each other | We achieve more together | We champion expertise | We get the job done… well!

 

We have an extremely diverse workforce stretching across the globe and as such, TT Electronics is an Equal Opportunity Employer.

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