Customer Service Representative

Posted Date 1 month ago(22/01/2018 18:42)
Job ID
2017-1819
City
MX-CHH-Juarez
Country
Mexico
Job Function
Administration
Type
Permanent Full-Time
Estimated Travel Required
>50%

Company Overview

Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 4100 colleagues we operate from 21 locations around the world. Building the expertise of our people is critical to the future success of our organisation.

 

TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.

Role Overview and Responsibilities

Introduction

As part of the Customer Service Team the candidate will liaising with internal and external customers to ensure we provide excellent customer service at all times.

The position Reports to VP of Global Sales and Marketing

 

Key Responsibilities 

  • Order Entry
  • Keeping customers updated on the progress of their orders
  • Maintain a Turn around time of 24hrs with our Customers
  • Expedite Material
  • On time Delivery Follow up
  • RMA processing (in SAP)
  • RMA follow up with QC (Reported through SFDC now entered in SAP)
  • Credit Processing
  • Customer Database Maintenance
  • Liaising with all internal departments to ensure that actions/projects raised are communicated correctly and dealt with in a timely manner

Qualifications, Skills and Attributes

Core Requirements

  • Fully Bilingual - English/Spanish
  • Bachelor's Degree
  • 1 year Experience in Customer Sales Area, preferable in the manufacturing Industry

Desirable Skills and Experience 

  • High Sense of Urgency
  • Negotiation Skills,
  • Service Attitude
  • Ability to Interact with other departments
  • Bilingual

 

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