• Global Account Manager

    Posted Date 1 week ago(16/05/2018 13:37)
    Job ID
    United States
    Seniority Level
    Mid-Senior level
    Job Function
    Sales & Commercial
    Permanent Full-Time
    Estimated Travel Required
    20 - 50%
  • Company Overview

    Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 4100 colleagues we operate from 21 locations around the world. Building the expertise of our people is critical to the future success of our organisation.


    TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.


    Our site in Perry, Ohio is part of the Global Manufacturing Solutions (GMS) business. We specialise in low volume, high mix electronics manufacturing for the aerospace, defense, industrial, and medical industries. With locations in North America, Europe and Asia, we provide highly engineered electronics and electromechanical assemblies for world-leading manufacturing companies. We provide customers with tailored business solutions, global sourcing and logistics.

    Role Overview and Responsibilities

    Summary:  Global Account Manager is the senior level position responsible for customer development and growth and is responsible for maintaining strong customer relationships at all levels within the customer organization. Responsibilities including developing strategic business plan, while protecting IMS profitability and fostering growth of assigned account(s).


    Essential Duties and Responsibilities include the following.  Other duties may be assigned.


    • Creation and management of customer strategic business plans assuring all account management and IMS financial metrics are achieved.
    • Meet financial objectives by forecasting requirements, preparing an annual budget, analyzing variances and initiating corrective actions.
    • Establish and maintain positive customer relationships at all levels.
    • Entrepreneurial business approach that facilitates top and bottom line growth.
    • Subject matter experts within assigned market segment.
    • Responsible for ensuring for customers adherence to terms of supplier contract.
    • Responsible for ongoing liability and risk mitigation to IMS sites and division.
    • Assure that all customer complaints are resolved in a timely and effective manner.
    • Collaborate and provide direction and leadership with the Global Customer Centric Teams to maximize revenue and strategic value to IMS.
    • Prepare and execute strategic penetration plans to achieve organic growth targets.
    • Responsible for all aspects of customer satisfaction.
    • Responsible for P/L performance and cash management of assigned customers.
    • Responsible for meeting monthly business objectives.
    • Completion of monthly reports as required.
    • Comprehensive knowledge of all facets within IMS Division and TT Electronics PLC group.
    • Facilitate periodic customer strategic business reviews (SBR).
    • Ability to communicate and present IMS Organization Sales and Marketing overview.
    • Maintaining customer information and history in CRM.
    • Responsible for Quarterly Business reviews with management and customers.
    • Responsible for training and continuous improvements within your Customer Centric Team.

    Qualifications, Skills and Attributes


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The Individual must be able to maintain confidentiality and have good Judgment.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  A pleasant professional image is expected at all times.  Candidate will be expected to exhibit high ethical standards and promote the same within the company.  This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR).  All applicants must be U.S. persons within the meaning of ITAR.  ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder').


    Education/Experience/Credentials:  Bachelor’s degree or equivalent work experience in related field, with a thorough knowledge of customer applications.  Five plus years direct selling experience in electronic manufacturing or an equivalent field.

    Language Ability:  Excellent communication both written and verbal.  Ability to read and analyze periodicals, business reports, correspondence and procedure manuals.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, customers, Team Members and the general public.  Ability to effectively present information and respond to questions.  The Individual must possess strong skills in grammar and proofreading.

    Math Ability:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

    Reasoning Ability:  Ability to collect data, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to maintain a professional and positive image in any situation using good judgment. 

    Computer Skills:  Ability to use office software, including Word processing, Spreadsheets, Databases, Slide Presentations, Internet browsers, E-mail, and business systems software.

    Supervisory Responsibilities:  This job has supervisory responsibilities.

    Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    The noise level in the work environment is usually quiet.


    Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include ability to adjust focus.  While performing the duties of this Job, the employee is regularly required to sit; use hands, finger dexterity, handle or feel; reach with hands and arms and talk or hear.  The employee is frequently required to walk.  The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. 

    Travel Requirements:  Necessary travel will be required to support job functions, expected 50-60% to support the customer base.



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