• Service Administrator

    Posted Date 2 weeks ago(05/06/2018 13:34)
    Job ID
    United Kingdom
    Seniority Level
    Job Function
    Permanent Full-Time
    Estimated Travel Required
    0 - 10%
  • Company Overview

    Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 4800 colleagues we operate from 27 locations around the world. Building the expertise of our people is critical to the future success of our organisation.


    TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.


    Roxspur Measurement & Control Ltd (RM&C), based in Sheffield, became part of TT Electronics in July 2014. Our products include sensors, thermocouples, thermometers, transducers, transmitters, flowmeters and controllers. Our modern cell based manufacturing facilities are fully flexible for small and large batch runs, enabling us to provide short lead times even for customized products The in-house manufacturing and testing is backed up by our own UKAS accredited laboratory for pressure, temperature, flow and electrical parameters. A team of field-based engineers also provide a full calibration, maintenance and repair service throughout Europe.

    Role Overview and Responsibilities

    This role is to assist with administration needs for our Service Department, delivering an efficient and professional customer service experience.


    Key focus areas are to increase the company client base through new business, ensure contract retention of existing business and expand the remit of the current contracts. A commercial acumen is vital as you will develop costings for new or spot business and review margins on all jobs undertaken. Process all internal paperwork and materials to ensure the smooth running of jobs allocated to the external service engineers. Manage the effective use of all resources through efficient planning

    Nature and Scope

    • Develop costings for new business and review margins to ensure they meet expected levels
    • Retrospectively analyse completed jobs to ensure margins were maintained.
    • Report to the Commercial Lead any business that is delivering margin lower than anticipated
    • Responsible for all the service team administration. This would involve:
    • Quotations for service work
    • Service agreements for established customers
    • Order entry
    • Paperwork for the service engineers
    • Paperwork for materials to support service work
    • Invoicing of service work, pre-approval
    • UKAS Calibration certificate administration
    • Route planning of the service engineers tasks through the week
    • Identify the most efficient use of resources / skills
    • Plan routes, including overnight accommodation as required
    • Manage the diary for all planned / unplanned work
    • Work out anticipated costs for each day based on assumed journeys planned
    • Implement reporting methods to show cost versus job for each customer
    • Follow up on annual agreements due for renewal or new service business
    • Ensure all standard works / procedures are up to date. Enhance these procedures frequently with new techniques
    • Use Salesforce to support administration requirements for the service function
    • Strong links across all internal and external customers

    Key Responsibilities & Accountabilities

    • New and spot business costing
    • Job cost analysis – including margin reviews
    • Planning improvements to deliver efficiency through managed routes
    • The service engineers work calendar
    • Hotel, equipment and material management
    • Commission calculations for the service team
    • Administration of service engineer training and holiday records
    • Organise Export Engineer site visits
    • Excellent planning and organisational skills
    • Excellent report creation and analysis skills
    • Creation of KPI’s for the Commercial Lead

    Qualifications, Skills and Attributes


    • 5 GCSE’s grade C or above inc. English and Maths, or equivalent
    • Computer literate, with a working knowledge of all Microsoft programs
    • Excellent planning / organisational skills  
    • Previous experience in a Customer Service / Service environment
    • Route planning skills


    • Ability to manage customer concerns
    • A Level English and Maths or equivalent
    • Knowledge of the Salesforce system

    Working Hours, Compensation and Benefits

    • 39 hours a week (8.30-17.00 Mon-Thu; 8:30-16.00 Fridays)
    • Competitive salary
    • 25 annual holidays in addition to 8 statutory holidays. Holidays can be taken hourly 
    • TT Electronics Life Insurance (4x annual salary)
    • TT Electronics Pension Contribution (up to 7%)
    • Complimentary fruit and hot drinks
    • Company share-save scheme (eligible after a qualifying period)


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