• Head of IT Operations (Global)

    Posted Date 7 days ago(12/07/2018 15:35)
    Job ID
    2018-2166
    City
    UK-Surrey-Woking
    Country
    United Kingdom
    Seniority Level
    Mid-Senior level
    Job Function
    Information Technology
    Type
    Permanent Full-Time
    Estimated Travel Required
    10 - 20%
  • Company Overview

    Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 4800 colleagues we operate from 27 locations around the world. Building the expertise of our people is critical to the future success of our organisation.

     

    TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.

     

    Our office in Woking is the head office, conveniently located in Woking’s town centre. It’s a 3 minutes’ walk to the train station from where only 30 minutes to central London. Although we are a small office with around 30 people, we see many of our colleagues from across TT when they visit for meetings. Most of the roles in head office are Group roles with an international focus, supporting the TT facilities around the world or working with our stakeholders.

    Role Overview and Responsibilities

    Overview

    Plans, organises, and manages TT’s IT services. This includes developing, maintaining, supporting, and optimising key functional areas, particularly, applications, network and server infrastructure, data communications, and telecommunications systems. The successful applicant will be proactive in gathering information on business demands and have a strong customer service focus.

     

    People – Manages a team of c30 Field Services Specialists spread across UK, North America and Asia.  As a member of the senior management team, there is a responsibility to provide a strong focus on people development and leadership, encouraging team members to develop new skills and supporting them in their personal development. This role is also responsible for managing a number of third-party IT service providers.

    Projects – Works with project teams to identify technical requirements. Designs and delivers solutions in line with the needs of the project and the overall IT technical architecture. Ensures the successful delivery of technology products and services and puts in place metrics to confirm that these achieve business satisfaction. Ensures that all projects in their area have appropriate project governance.

    Assets and technology – Responsible for the support and maintenance of IT assets. Contributes to the design and delivery of IT solution for the business. Maintains a roadmap for all assigned services ensuring they provide clear communication on future IT plans to the business. Ensures our IT assets and information are secure.

    Processes and procedures – Provides strong governance by implementing appropriate IT processes and procedures (including Change, Incident, Starters and Leavers processes), while ensuring that the team is effectively utilising them.

    Budget – Takes responsibility managing large IT contracts and any associated elements of capital spending. Consults with internal IT colleagues, business sponsors and external vendors on the costs of new solutions, always seeking to maximise business benefit. Engages with purchasing partners on vendor contract negotiations while working in partnership with internal IT colleagues to ‘sell’ the value of new technology offerings.

     

    Key Responsibilities

    • Engage resources from across the TT Electronics group as required and actively manage key stakeholder relationships within the business.

    • Develop the team’s capability to provide “business as usual” support to appropriate SLAs and plan for all future business requirements.

    • Drive towards a standard best practice process and common ways of working.

    • Build and maintain an overall roadmap identifying probable technical services needs and horizon projects ensuring business alignment with future IT projects.

    • Ensure that all new initiatives are delivered with agreed service levels and meaningful measures.

    • Ensure the timely and cost effective decommissioning of systems (hardware & software)

    • Manage technical services contracts, including engagement with procurement on renewals and changes.

    • Manage 3rd party and specialist contractor performance and build effective relationships to the longer term benefit of TT Electronics.

    • Provide technical expertise and leadership through all phases of a project.

    • Provide input to the generation and maintenance of TT Electronics IT strategy.

    • Establish an environment rewarding to individual and team success, and fostering job satisfaction.

    Qualifications, Skills and Attributes

    Core Requirements

    • Degree qualified

    • Leadership experience of working in a distributed manufacturing environment.

    • Experience of managing budgets in excess of £3m

    • Managing large geographically diverse teams of people

    • Qualifications and/or experience of working with IT frameworks such as ITIL & COBIT

    Desireable Skills and Experience

    • Experience or knowledge of the Electronics industry
    • Experience of data centre consolidation/migration
    • Experience of managing cloud and SAAS providers (e.g. Office 365, SalesForce or others)
    • Working in a regulated environment (preferably ITAR)
    • Business engagement and service delivery knowledge

     

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