• Program Manager

    Posted Date 2 months ago(2 months ago)
    Job ID
    United Kingdom
    Seniority Level
    Job Function
    Sales & Commercial
    Permanent Full-Time
    Estimated Travel Required
    0 - 10%
  • Company Overview

    Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 4800 colleagues we operate from 27 locations around the world. Building the expertise of our people is critical to the future success of our organisation.


    TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.


    In Rogerstone, Newport, South Wales we specialise in low volume, high mix electronics. Our team of 230 employees is part of the Global Manufacturing Solutions division and delivers end to end through life tailored business solutions to world leading manufacturing partners. Rumour has it that we have a good reputation with visiting colleagues from other TT locations, and that our excellent staff canteen facilities are partly due to that.

    Role Overview and Responsibilities


    The Programme Lead has overall account responsibilities and manages all aspects of the assigned customer accounts relating to pricing and customer service


    Key Responsibilities

    The Programme Lead participates in and/or manages the following items:


    1. Maintain local relationships with the customer site this includes customer site visits at least 2 times per year. Site visits should include
      1. Plant tours
      2. Forecast review
      3. New project reviews
      4. Scorecard review
      5. Visit report logged on Salesforce (review visit report topics prior to visit)
    2. Grow business at each customer site and maintain knowledge of new Programmes
    3. Review customer performance monthly to ensure profitability, see the reports section for resources to aid in performance review. Review should include the following items:
      1. Gross Margin
      2. Sales Year To Date
      3. Orders to forecast
      4. Parts Per Million
      5. On Time Delivery
    4. Prevent erosion to current account by maintaining good relationships with account and notifying CFT Lead if risk of current product loss is detected.
    5. Work with the CFT Lead to maintain Sales Track spreadsheet
    6. Manage risk for both TT and Customer
      1. Ensure contract agreements are followed
      2. Review and submit excess and obsolete material list to customer quarterly
      3. Annual material review with team and customer
      4. Manage contract review meetings as needed
      5. Review new manufacturing and/or testing requirements to ensure they can be met
      6. Evaluate new and existing business for potential liability
    7. Review customer forecast with team and customer to ensure forecast is accurate and being executed. If forecast changes or is not being met, notify CFT Lead.
    8. Complete and maintain reports detailed in the report section of this document.
    9. Update and maintain Salesforce contacts, opportunities, visit reports and quotes.
    10. Ensure company processes are followed including:
      1. NPI Sales Orders
      2. Contract Review
      3. Customer funded NRE
      4. Forecasting
      5. Sales Tracking
    11. Participate in Engineering Change Requests as required
    12. Regularly report to CFT Lead on customer and account status, opportunities, problems, issues and outlook.
    13. Take charge in addressing problems, opportunities and other “hot spots” in a quick, decisive and effective manner.
    14. Direct responsibility for implementing the plan for pricing, scheduling and cross-company communication.
    15. Consistently communicate schedule, milestones and progress to appropriate levels at TT Electronics and to the customer.
    16. Coordinate cross-functional teams from both TT Electronics and the customer.
    17. Overall financial responsibility for profitability of each product sold, including but not limited to PPV, Gross Margin, material liability, account specific costs and cost reduction opportunities.
    18. Direct responsibility for the profitability of each product being sold to end customer.
    19. Limit TT Electronics liability by communicating and approving NCNR purchases through customer’s procurement group and/or contractual limitations.
    20. Identify and nurture further business expansion opportunities within the customer.
    21. Achieve gross margin, sales goals and objectives.
    22. Manage end of life or discontinued components and potential options with the customer.
    23. Complete all reports detailed in this manual in a timely manner. This may vary by customer.


    In order to perform the task of Programme Lead the individual should know and understand the following:

    Procedures and Work Instructions for TT Rogerstone


    1. Enhanced Factory Administration Control System Manual (EFACS) (current revision)
      1. Delivery reports
      2. Part information requests
      3. Costed Bill Of Materials
      4. Where Used
    2. Intranet screens http://rog-efacsiis-01/ (Must be on TT intranet or using the VPN to access)
      1. Enhanced Factory Administration Control System (EFACS) Inquiry
        1. Material Part Inquiry
          1. Approved Manufacturer List
          2. Cost
          3. Lead Time
          4. On Hand
          5. Revision
        2. Bill of Material Advance
          1. Where used
          2. Reference Designators
          3. TT Part Numbers
        3. Project Management Central
          1. Project Management Central Owner’s Guide (current revision)
          2. Project Management Central User’s Guide (current revision)
        4. File or Documents
          1. Forecast Review
          2. Monthly Score Cards (file will vary by account)
          3. Quote Checklist
          4. Quote cover letter
            1. Quotes over £1M require divisional and group sign off using quotation long form
            2. Short form for repeat orders under £1M (QF3/1-01/12
          5. Monthly Accounting Report
          6. Monthly E&O report review
          7. Customer Contract (Understand and follow customer manufacturing agreement or contract)
          8. NPI Sales Order Processing
          9. Contract Review
            1. OPS-3029 Sales Order Processing
            2. OPS-4075 Contract Review Procedure
          10. Tooling Expense can be requested via multiple methods
            1. Engineering Change Request (ECN)
            2. Direct tooling order (OPS-3029 Contract Review Procedure)
          11. Forecasting
          12. Sales Tracking update monthly
        5. Salesforce
          1. Opportunities
          2. Visit Reports
          3. Quotes - Review “Quote checklist”
          4. Contacts
          5. Hierarchy
          6. General account maintenance
        6. Product Lifecycle Management Guide (current revision)

    Reports Programme Lead Generates on an as needed basis:


    1. Sales and Forecast reports
    2. Engineering Change Request (ECN) commercial tracking
    3. Customer Action Tracker
    4. Monthly Customer Score Card
    5. On Time Delivery report
      1. Distribute to Customer and Account Manager
      2. Customer agrees, signs and returns
    6. Quarterly Excess Material for all Customer Sites
    7. Complete Visit Reports in Salesforce for customer engagements in plant or at customer site.
    8. Miscellaneous customer requested reports

    Reports Programme Lead Utilizes and/or updates


    1. Sales Tracker (Generated by Business Intelligence)
    2. Excess and Obsolete report
    3. Yearly Forecast Report

    Gross Margin Report     

    Qualifications, Skills and Attributes

    Core Requirements

    - 5-7 years experience working in a program manager (customer facing role)

    - Experience managing multiple customers in a high paced environment

    - Degree in Business, Engineering or Scientific related background

    - Strong communication skills both written and oral with experience presenting to peers, management team and c-suite members

    - Strong computer skills including Microsoft Office products





    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed