• Client Support (Customer Service Rep)

    Posted Date 1 month ago(19/10/2018 14:10)
    Job ID
    2018-2294
    City
    US-OH-Perry
    Country
    United States
    Seniority Level
    Entry level
    Job Function
    Sales & Commercial
    Type
    Temp to Perm
    Estimated Travel Required
    0 - 10%
  • Company Overview

    Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 4800 colleagues we operate from 27 locations around the world. Building the expertise of our people is critical to the future success of our organisation.

     

    TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.

     

    Our site in Perry, Ohio is part of the Global Manufacturing Solutions (GMS) business. We specialise in low volume, high mix electronics manufacturing for the aerospace, defense, industrial, and medical industries. With locations in North America, Europe and Asia, we provide highly engineered electronics and electromechanical assemblies for world-leading manufacturing companies. We provide customers with tailored business solutions, global sourcing and logistics.

    Role Overview and Responsibilities

    TT Electronics is seeking an on-site Client Support Specialist to join one of our Custom Focus teams in Perry, OH.  This key team member delivers first-tier support, ensuring that every customer interaction follows a best-in-class approach.

     

    A typical day may include the following, along with additional duties as needed:

    • Verifying and entering new customer orders.
    • Reviewing open orders and reconciling any associated issues.
    • Managing customer order expedites.
    • Interfacing with the customer to provide a timely resolution to any outstanding account issues.
    • Working with teams inside the TT Electronics organization to service various customer needs.
    • Generating reports on customer activity.
    • Extensive use of email (Outlook), Excel and internal business systems.

    Core Competencies:

    • Demonstrable ability to multi-task and adhere to deadlines.
    • Well-organized with a customer-oriented approach.
    • Ability to work both independently and in a team environment.
    • Excellent knowledge of computer software applications including MS Outlook and MS Office, with strong Excel skills.
    • Outstanding communication and people skills.
    • Associates Degree/University Certificate or two-four years’ experience in a related role.

    We’d love to hear from you if:

    • You love seeking new challenges and finding creative solutions. If you don’t know the answer, you’ll be creative enough to find it (with the support of the team).
    • You are patient, level-headed, and cool under pressure.
    • Real passion for excellence in everything you do as evidenced by your keen attention to detail.
    • You think on your feet. You like learning new things, and can learn quickly. When things change, you know how to rapidly adapt.
    • You are motivated and driven by volunteering for new challenges without being asked.
    • You take ownership of your work and possess well-developed writing abilities.

    Qualifications, Skills and Attributes

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The Individual must be able to maintain confidentiality and have good Judgment.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  A pleasant professional image is expected at all times.  Candidate will be expected to exhibit high ethical standards and promote the same within the company.

     

    Education/Experience/Credentials:  Associates Degree or the following equivalent.  Entry Level should have Zero to Two years professional experience.  Intermediate Level should have Two to Five years experience in customer service in manufacturing environment or in Purchasing and/or Material/Production Control.  Ability to handle complex, multiple customer accounts.  Senior Level should have Five or more years experience.  Broad knowledge of principles, practices, and procedures of particular specialization to the completion of difficult assignments. 

     
    Language Ability:  Excellent communication both written and verbal.  Ability to read and analyze periodicals, business reports, correspondence and procedure manuals.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, customers, Team Members and the general public.  Ability to effectively present information and respond to questions.  The Individual must possess strong skills in grammar and proofreading.

     
    Math Ability:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

     
    Reasoning Ability:  Ability to collect data, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to maintain a professional and positive image in any situation using good judgment. 

     
    Computer Skills:  Ability to use office software, including Word processing, Spreadsheets, Databases, Slide Presentations, Internet browsers, E-mail, and business systems software.

     
    Supervisory Responsibilities:  This job has no supervisory responsibilities.

     
    Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                                                                                                                        

    The noise level in the work environment is usually quiet.

     
    Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include ability to adjust focus.  While performing the duties of this Job, the employee is regularly required to sit; use hands, finger dexterity, handle or feel; reach with hands and arms and talk or hear.  The employee is frequently required to walk.  The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl.

     

     

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