• IT Service Delivery Engineer

    Posted Date 2 weeks ago(05/11/2018 17:54)
    Job ID
    2018-2306
    City
    MX-BCN-Mexicali
    Country
    Mexico
    Seniority Level
    Associate
    Job Function
    Information Technology
    Type
    Permanent Full-Time
    Estimated Travel Required
    10 - 20%
  • Company Overview

    Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 4100 colleagues we operate from 21 locations around the world. Building the expertise of our people is critical to the future success of our organisation.

     

    TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.

    Role Overview and Responsibilities

    In this role you will be responsible for the on-going operation of IT service delivery in Mexicali and as part of a global virtual team providing remote assistance to installations around the world, delivering a professional IT service, based on appropriate recognised best practise, to support our evolving business goals.

     

    The role reports into the Regional Service Delivery Manager US.

     

    Key responsibilities

    • Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team.
    • Work within a virtual team to provide support to staff around the global with IT issues escalating where necessary to other teams. You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties.
    • Support local systems such as servers, storage telecoms and networking.
    • Manage company phone systems and time clock systems.
      Responsible to ensure adequate backups are completed.
    • Monitor the availability of global systems through existing portals and log/resolve/escalate issues.
    • Providing technical assistance and training to computer users on the application software, hardware and computer services.
    • Responsible for IT hardware and software inventory.
    • Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems.

    Qualifications, Skills and Attributes

    Education / Experience

    • Knowledge of ITIL Service Management and process execution is a benefit.
    • Knowledge of Microsoft Windows client and server operating systems.
    • Knowledge of VMware Vsphere infrastructure.
    • Knowledge of HP server and storage technologies.
    • English is the language of TT and an ability to communicate in English is required.
    • Experience of working in a global multinational company
    • Knowledge of VOIP PBX systems
    • At least 3 years’ experience in IT.

    Personal attributes

    • Ability to internalise and advocate the customer’s position
    • Operates with the utmost integrity
    • Effective time management
    • Strong team Focus
    • Logical, thorough and process based delivery style
    • Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions

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