• Customer service representative 3pm-11pm

    Posted Date 3 months ago(26/11/2018 12:03)
    Job ID
    United Kingdom
    Seniority Level
    Job Function
    Supply Chain & Logistics
    Temporary Full-Time
    Estimated Travel Required
    0 - 10%
  • Company Overview

    At TT Electronics, you will meet dedicated people who believe that advanced electronics is the key to a brighter, smarter future.  Whether it’s advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people – working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world. 


    Our passion?  Simplifying the development of complex electronics… it’s the reason we exist as an organisation.  Our way of life?  Fostering a culture that values individuals as well as community and teamwork. 


    Join us – and work with a team that believes success is measured by more than the bottom line, where you’ll find opportunities to achieve your goals, contribute to the lives of others, and build a brighter, smarter future, together. 


    TT Electronics’ Bedlington facility north of Newcastle upon Tyne is the home of two TT Electronics divisions; Sensors & Specialist Components and Power Electronics. Sensors & Specialist Components are leaders in high reliability, high performance and engineered electronic components. Power Electronics provide custom power solutions for safety-critical applications in harsh environments. The team in Bedlington specialises in microcircuit production for the aerospace and defence industries.


    Employee engagement is centre stage; we’re focussed on our employees and making TT a great place to work. Here at Bedlington we continue to invest and improve the site’s facilities, regularly get involved in fundraising for local charities and activities in our community, have a busy social club and have a group wide focus on ‘Build Expertise’ in science, technology, engineering and maths (STEM) subjects developing our current employees and encouraging more to join our industry at this exciting time.

    Role Overview and Responsibilities

    At TT Electronics in Bedlington (Newcastle), we work with customers across the aerospace, defence, medical and industrial sectors designing and producing high-reliability electronics to help them solve challenging problems around the world. Our customers range from the top 10 global OEMs, to small local community manufacturers.


    As part of our commitment to our Sensors and Specialist Component customers, we have an exciting opportunity for a a Customer Service Representative to join a talented customer focussed team (working 3pm-11pm M-F).


    Every employee is critical to our success and as such we offer a range of enhanced employee benefits along with career development opportunities, while you work with us to achieve our strategic growth and enhance our quality contribution.


    This role will enhance customer satisfaction through acting as a proactive first point of contact for customers to ensure that all processing, administration and handling or order and customer queries are dealt with efficiently and effectively.  Responsibilities include ensuring customer data and requirements are kept up to date in SAP, liaise with colleagues in planning, manufacturing and shipping to ensure customer requirements are known and correctly prioritised; review and maintain customer order book, with a focus on on-time delivery KPIs and maximise periodic sales forecast by shipping to meet requests.  


    Qualifications, Skills and Attributes

    • You will be a customer advocate with previous experience in busy customer facing roles, building and developing relationships with customers and colleagues by phone and e-mail;
    • Proficient in the use of Microsoft Office applications and working knowledge of ERP/CRM systems such as SAP;
    • Confident with both written and verbal communication, with good listening skills;
    • Ability to speak other languages could be advantageous. 

    If you’re interested; come and work with us, The TT Way: 

    We do the right thing | We bring out the best in each other | We achieve more together | We champion expertise | We get the job done… well!


    We have an extremely diverse workforce stretching across the globe and as such, TT Electronics is an Equal Opportunity Employer.



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