TT Electronics

Customer Programme Manager

Posted Date 3 months ago(28/02/2023 16:21)
Job ID
United Kingdom
Seniority Level
Mid-Senior level
Job Function
Sales & Commercial
Permanent Full-Time
Estimated Travel Required
20 - 50%

Company Overview

Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 4800 colleagues we operate from 27 locations around the world. Building the expertise of our people is critical to the future success of our organisation.


TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.


This role is suited for candidates in the South West and/or South Wales region, with customer travel required. 

Role Overview and Responsibilities



In TT Electronics our Programme Managers are the primary interface with the customer and responsible for managing all aspects of their assigned customer accounts including customer service and leading a dedicated cross-functional team.


Key Responsibilities:

  • Lead a cross-functional team dedicated to specific customer accounts, including engineering, purchasing, quality, materials and programme controller.
  • Own direct responsibility for managing the order process including scheduling, tracking and cross-company communication.
  • Work with the Sales Directors to grow and develop accounts, improving revenue account orderbooks and resolving customer issues.
  • Travel routinely to customer sites and act as customer programme primary point of contact. Communicate schedule milestones consistently to appropriate levels at TT Electronics and to the customer.
  • Hold overall financial responsibility for the profitability of each product sold, including but not limited to, PPV, gross margin, material liability, account specific costs, cost reduction opportunities, invoice/ payment recovery and recovery of any NRE from the customer.
  • Prepare annual business plans for each account that is managed.
  • Improve the customer experience, soliciting and acting on customer feedback to improve our Voice of the Customer (VoC) and Net Promoter Score (NPS)
  • Review any potential new business or new product introduced by pulling together a team to understand the flow-down requirement from the customer on all aspects of the business.
  • Prepare quotations and release
  • Host quarterly business reviews with customers to review KPI’s.
  • Generate sales plans and provide support to ensure the meeting of sales targets.
  • Produce weekly scorecard of transmission (including OTIF/quantity and obsolete and slow–moving stock).
  • Contribute to annual budget / monthly forecast generation.
  • Maintain and comply with all Sales Force requirements. Ensure the system is updated with the latest customer information (dates of orders etc.).

Qualifications, Skills and Attributes



PLEASE NOTE: Baseline Personnel Security Standard (BPSS) clearance and SC level clearance may be required for this role. In the event that BPSS/SC clearance cannot be obtained you may not be eligible for the role and any offer of employment may be withdrawn on the grounds of national security.

  • Strong communication skills, written and verbal
  • People leadership skills, particularly a proven ability to collaborate with a variety of stakeholders across hierarchies, and lead a team ensuring customer focus
  • Business/commercial acumen
  • Analytical, rigourous approach
  • Experience in customer-facing roles
  • Microsoft office familiarity
  • Full UK driving licence


Desirable Skills and Experience:

  • 3-5 years experience in a similar manufacturing environment
  • Knowledge of CRM tools such as Salesforce or Microsoft Dynamics including PowerBI
  • Growth mindset, humble with the energy to deliver excellence to our customers


What we offer

  • Competitive salary
  • Enhanced pension contributions
  • Employee assistance programme
  • Sharesave scheme
  • Financial wellbeing benefit
  • Discounted online and highstreet shopping and lifestyle vouchers
  • Cycle to Work Scheme
  • Discounted RAC membership
  • Discounted Gym membership
  • 187.5 hours annual leave plus bank holidays
  • A supportive and friendly working environment with a focus on wellbeing and sustainability


Solving Technology Challenges for a Sustainable World


We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.  

#WeAreTT #BeMeAtTT



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