TT Electronics

Service Delivery Engineer

Posted Date 2 weeks ago(06/03/2023 11:41)
Job ID
United Kingdom
Seniority Level
Job Function
Information Technology
Permanent Full-Time
Estimated Travel Required
10 - 20%

Company Overview

At TT Electronics, you will meet dedicated people who believe that advanced electronics is the key to a brighter, smarter future.  Whether it’s advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people – working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world. 


Our passion?  Simplifying the development of complex electronics… it’s the reason we exist as an organisation.  Our way of life?  Fostering a culture that values individuals as well as community and teamwork. 


Join us – and work with a team that believes success is measured by more than the bottom line, where you’ll find opportunities to achieve your goals, contribute to the lives of others, and build a brighter, smarter future, together. 


Our Abercynon facility is located in the beautiful South Wales Valleys. As part of the Power Electronics division featuring the AB Connectors brand, we are a recognised market leader in the design and manufacture of connectors and electrical harness systems used in harsh environments for aerospace and defence, transportation and industrial industries. We employ 160 people and with over 50 years of history, TT Electronics plays a vital part in the Abercynon community. Our future looks brighter than ever, with new products being launched and a strong development roadmap to support our growth strategy.

Role Overview and Responsibilities

Introduction - Role Summary

As the responsible party for IT service delivery in Abercynon, you'll play a crucial role in ensuring the smooth operation of our technology systems. Additionally, you'll be part of a global virtual team that provides remote assistance to installations across the globe. By delivering a professional IT service based on recognized best practices, you'll support our evolving business goals and contribute to the success of our organization.


Key Responsibilities


  • Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team.
  • Work within a virtual team to provide support to staff around the globe with IT issues and escalating where necessary to other teams. You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties. 
  • Support local systems such as storage, telecoms and networking. 
  • Manage company phone systems and time clock systems. 
  • Responsible to ensure adequate backups are completed.
  • Minitor the availability of global systems through existing portals and log, resolve and escalate issues. 
  • Providing technical assistance to computer users on the application software, hardware and computer services.
  • Responsible for IT hardware and software inventory.
  • Liaise with vendors and suppliers on the software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems. 

Qualifications, Skills and Attributes

Education and Experience

  • Knowledge of ITIL service management and process execution is a benefit.
  • Knowledge of Microsoft Windows client and server operating systems.
  • Knowledge of VMware Vsphere infrastructure would be beneficial.
  • English is the language of TT and ability to communicate in English is required. 

Key personality attributes

  • Demonstrates the ability to understand and represent the customers point of view. 
  • Conducts themselves with the highest level of integrity.
  • Manages time effectively.
  • Possesses a strong focus on teamwork.
  • Delivers results in a logical, thorough and process - oriented manner. 
  • Pays close attention to detail, meets commitments and strives for continuous improvement within established budgetary constraints.
  • Prepared to go through BPSS vetting. 

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.  

#WeAreTT #BeMeAtTT



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