TT Electronics

Customer Service Representative

Posted Date 2 weeks ago(19/09/2023 09:50)
Job ID
United Kingdom
Seniority Level
Entry level
Job Function
Sales & Commercial
Permanent Full-Time
Estimated Travel Required
0 - 10%

Company Overview

Come and work with us the “TT Way” which means we do the right thing, bring out the best in each other, achieve more together, champion expertise and get the job done…well! With approximately 4100 colleagues we operate from 21 locations around the world. Building the expertise of our people is critical to the future success of our organisation.


TT Electronics is a global provider of engineered electronics. We collaborate with customers in the transportation, industrial, medical, and aerospace and defence markets, providing them with engineering expertise and support through a global network of specialists and world class facilities. As a responsible employer we encourage all our people to “give something back” by supporting the local communities in which we operate.


TT Electronics Bedlington is part of the Sensors and Specialist components division; Leaders in high reliability, high performance and engineered electronic passive components. Responsible for providing custom solutions for safety critical, harsh environment applications, and specialising in microcircuit production for the civil aircraft, space, and defence industries.

Role Overview and Responsibilities

We have several permanent vacancies within our Customer Service team. If you’re looking for challenge, and pride yourself on delivering a high level of customer service this is a great opportunity. 


The centralised team focuses on effective communication chains, largely via email, audio and video conferencing.  You'll be a confident and effective communicator with maticulous attention to detail and exemplory Customer centric standards. You'll also ensure a standard process and common approach to deliver a continually improving customer service experience.  Supporting the Global markets and customers.


Our Customer Service team is based in the UK and works to meet the demands and varying timezones of our Customers.


You will be responsible for providing a high level of service to your global customers.  Teamwork is key, so your desire to be supportive of all within the team and to each other’s accounts is necessary, continually looking to improve the customer experience.  You will strive to deliver in a timely manner and be able to communicate, organise and influence both internally and externally.


You will excel in the fast paced environment of customer service providing pro-active first point of contact for customers and to ensure that all processing, administration and handling of orders or queries is dealt with efficiently and effectively.  You will be professional and effective in all areas of your work.

Qualifications, Skills and Attributes

The successful candidate must have


  • Customer Service experience
  • Excellent communication skills
  • Keyboard and problem solving skills
  • Experience of working well under pressure and within set time frames ideally gained in a fast-paced environment.
  • Experience of Microsoft packages is essential.
  • Fluency in an additional language would be advantageous but not essential
  • All other training will be provided



This isn't your typical Customer Service role - if you think this is the right opportunity for you then we'd love to hear from you!  Please ensure that you complete the candidate questions prior to submitting your application as incomplete applications will not be progressed.


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