COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to solving technology challenges for a sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations.  We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.  Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Introduction

The Programme Manager (PM) serves as the main point of contact for the customer, overseeing all operational and financial aspects of assigned customer accounts, including costs, pricing, profitability, working capital, and customer service. Collaborating closely with the Head of Programmes, the PM works to expand business opportunities across the customer's divisions and sites, fostering growth and enhancing relationships.

Key Responsibilities

• Growth
  • Lead their customer focused team with clarity and compassion, fostering exceptional customer service to drive both short-term wins and long-term growth opportunities.
  • Utilize our suite of account management tools, CRM (Customer Relationship Management) systems, ERP (Enterprise Resource Planning) systems.
  • Nurture meaningful and lasting customer relationships, prioritizing a holistic approach to customer satisfaction and striving for consistently high NPS (Net Promoter Score) ratings.
  • Continuously deepen your understanding of our customers, Cicor Newport, and the industry landscape to deliver genuine and sustainable value to our clients.
• Financial Management
  • Support the maintenance of high levels of gross margin and operating profit, prioritizing financial stability and growth.
  • Ensure all Cicor systems (EFACS, CRM, etc.) are kept up-to-date with the latest standards.
  • Provide accurate and timely financial forecasting for revenue, order intake, and order book, supporting informed decision-making and strategic planning efforts.
• Working Capital & Risk
  • Take ownership of collecting accounts receivables within agreed-upon terms, maintaining healthy cash flow.
  • Promptly address excess and obsolete material claims.
  • Take charge of resolving customer pricing discrepancies promptly and accurately, ensuring fair and transparent transactions.
  • Maintain and execute customer contracts (MSA, MEPA) diligently, mitigating risks for Cicor Newport and fostering trust and stability in relationships.
• Relationship Management
  • Act as the primary point of contact for customer operational relationships, focusing on ensuring satisfaction, resolving issues, and managing escalations effectively.
  • Collaborate with teams across Cicor to ensure exceptional operational execution, meeting organisational KPI’s.
  • Conduct regular customer meetings, with the appropriate cadence including quarterly business reviews, fostering open communication and alignment.
• Reporting
  • Utilize standardized tools and processes to provide regular reports to the Cicor management team on customer and account status.
  • Contribute to monthly SIOP meetings and the annual strategic/budget planning process.

To perform this role successfully, the individual must:

• Uphold confidentiality and exercise exceptional business judgment.
• Consistent demonstration of Cicor values while carrying out tasks

Candidates should embody these qualities and actively contribute to fostering a positive and ethical work environment

Core Requirements

• Experience:
  • Proficiency in Direct Project Management
• Language Ability:
  • Ability to comprehend and analyze periodicals, business reports, correspondence, and procedure manuals.
  • Skill in effectively presenting information and responding to inquiries from leadership teams, managers, customers, and colleagues.
• Reasoning Ability:
  • Skill in gathering data, solving practical problems, and addressing a variety of concrete variables in situations with limited standardization.
  • Ability to interpret instructions provided in written, oral, diagrammatic, or schedule form.
• Computer Skills:
  • Proficiency in office software applications, including word processing, spreadsheets, databases, slide presentations, email, and business systems software (CRM, ERP).
• Work Environment and Travel:
  • The role will primarily be based at our Newport site, with some remote work possible.
  • Employees are expected to maintain a professional home office environment conducive to focused work.
  • Ability to self-supervise and manage time commitments effectively.
  • Travel within the UK and internationally may be required to fulfill job responsibilities.

Desireable Skills and Experience

• Proven track record in project management, demonstrating direct or indirect leadership of cross-functional teams.
• Related qualifications and familiarity with relevant tools are advantageous.
• Previous experience in an electronics manufacturing operations environment, with knowledge of operational methodologies and tools
• Familiarity with SIOP (Sales, Inventory, and Operations Planning) and MRP (Material Requirements Planning) processes and systems is beneficial.

Proficiency in IT and a deep understanding of systems like ERP and CRM, enabling efficient utilization and optimization of these tools.

What We Offer You:

• Enhanced pension contributions
• Healthcare cashback plan
• Private medical care
• Employee assistance programme
• Site incentive plan
• Financial wellbeing benefit
• Discounted online and highstreet shopping and lifestyle vouchers
• Cycle to Work Scheme
• Discounted RAC membership
• Discounted Gym membership
• 187.5 hours annual leave plus bank holidays
• A supportive and friendly working environment with a focus on wellbeing and sustainability
• TT Electronics are committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups.

Our Recruitment Process:

• Shortlisted candidates will be initially interviewed via Microsoft Teams. This will allow you the opportunity to ask questions and find out more about TT, our site and our team. It will also give us the chance to learn more about you and your experience to date. At this point both parties can decide if they would like to continue with the process.
• Onsite panel interview will be held at the Newport site and include a tour of the facility.
• We welcome applications from underrepresented groups, ED&I is firmly on the TT agenda

Due to the specific projects the site supports we are unable to sponsor work visas for this role. Candidates will be required to achieve Baseline Personnel Security Standard Clearance.

Successful candidates will be required to undertake pre and during employment drug and alcohol testing.

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.  

#WeAreTT #BeMeAtTT