The Customer Account Manager is responsible for fostering strategic relationships with our customers and collaborating with the team to ensure the customer receives a best in class experience. We expect the Customer Account Manager to be a high-energy team leader with a drive to make TT Electronics successful in the performance of our contracts.

This role requires a professional who is collaborative, demanding, dynamic, flexible, personable, professional and trusted. The Customer Account Manager is responsible for rapid, consistent, and efficient management through initiating, planning, executing, monitoring/controlling and closing of projects for our customers.

The right candidate will:

• Be a highly organized self-starter that thrives in a growing and changing team environment.
• Understand the big picture while diving into the details at the same time. 
• Respond with a strong sense of urgency to customer and production needs.
• Be a professional who is collaborative, demanding, dynamic, flexible, personable, professional and trusted.
• Commitment to work with a hands-on approach in a team atmosphere is required.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite required.
• Essential Functions (Not Exhaustive)
• Act as the customer advocate internally and communicate the voice of the customer directly back to key stakeholders within TT Electronics’ divisions and businesses, driving alignment on customer pain points.
• Management of customer expectations through initiating, planning, monitoring/controlling all aspects of our contractual obligations.
• Proactively monitors risks, opportunities, and performance to ensure project is achieving all business objectives and coordinates development of recovery plans in areas of deficient performance.
• Management of contracts and associated obligations.
• Plan and lead customer on-site visits to meet company policies and regulations.
• Manages booking and revenue forecasts in line with SIOP and Pipeline reviews.
• Negotiation of contracts and contract changes.
• Manage customer inquiries, providing detailed production updates, quoting and negotiating fees, and processing customer orders in compliance with various industry and customer standards.
• Collaborate with all functions of the business to support addressing customer requests/needs.
• Responsible for maintaining data integrity, including order entry, promise dates for orders, change activity, quotes, forecasts, customer scorecards, etc. within internal and external systems.
• Report on the performance of projects/accounts as required to internal and external stakeholders.
• Other duties as required and/or assigned.