COME JOIN OUR JOURNEY!

When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world.  Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations.  We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.  Our teams are fueled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Introduction

The Programme Manager (PM) is the primary interface with the customer and is responsible for managing all operational aspects and related financial aspects of the assigned customer accounts relating to costs, pricing, profit, working capital and customer service. The PM works in partnership with the Sales and Commercial Managers to grow the business across the designated site

Key Responsibilities

Growth
• Demonstrate clear leadership to deliver outstanding customer service therefore enabling short and long-term growth.
• Utilise the company account management tools, CRM systems, ERP systems and comply with the companies processes to maintain strict account governance.
• Manage and influence Customer Focus Team to ensure customer service.
• Maintain and develop wide customer relationships to ensure a very high level of Net Promoter Scores.
• Maintain an in-depth knowledge of the customer, TT Electronics and the industry to deliver true customer value.
Profit & Loss
• Ensure that all business is maintained at high levels of gross margin and operating profit.
• Ensure all TT systems are updated with the latest standards to deliver operational and financial excellence.
• Ensure that all tooling, non-recurring costs and company labour is sold/delivered profitably and there is a timely collection of income.
• Ensure that all financial forecasting (Revenue, Order Intake and Order Book), within the current, month, quarter and year outlook is accurate and timely.

Working Capital & Risk
• Ensure that TT maintains outstanding working capital across its accounts.
• Take responsibility for collection within terms of all accounts receivables.
• Secure inventory greater than industry standard turns.
• Ensure excess and obsolete material claims are collected in a timely manner.
• Take responsibility for closure of timely and accurate customer pricing deviations.
• Maintain and execute customer contracts to eliminate any risk for TT Electronics.
Relationship Management
• Be the primary focal point for the customer operational relationship including; customer satisfaction, problem and conflict resolution and escalation.
• Work with the Operations teams ensure TT delivers outstanding operational execution. This includes ensuring we exceed customer request and commit dates and we maintain a high level of quality. All of these commits must be reflected accurately in the company’s ERP systems.
• Proactively look for opportunities to delight the customer and deliver a rich customer experience with TT.
• Conduct regular customer meetings including, but not limited to monthly meetings, quarterly business reviews and strategic business reviews
• Establish and maintain standard methodologies for project and program management, in conjunction with existing procedures.
Reporting
• Utilise standards tools and processes and regularly report to TT electronics leadership team on customer, account status, opportunities, problems and outlook.

Core Requirements

Education/Experience/Credentials: Degree or equivalent work experience in directly related fields, with a thorough knowledge of the customer and their market. Five plus years direct Project Management experience in electronic manufacturing or a directly related field.

Project Management: Proven project management experience , qualification ie Agile, Prince2 methodology desirable

Language Ability: Excellent communication both written and verbal. Ability to read and analyse periodicals, business reports, correspondence and procedure manuals

Financial Acumen and Numeracy: Ability to read a P&L and Balance Sheet, calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

Reasoning Ability: Ability to collect data, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills: Ability to use office software, including word processing, spreadsheets, databases, gant charts , slide Presentations, internet browsers, E-mail, and business systems software (CRM, ERP).

Work Environment and Travel: The role holder will primarily be based at our Fairford site, but also may be required to work from another TT site. Some UK, and occasional international travel may be required.

What We Offer You:
• Company Pension Scheme with up to 7% employer contribution
• Employee Assistance Programme and cash back medical benefit
• Discounted Gym Membership
• Discounted RAC Coverage
• 195 hours Annual Leave plus Public Holidays
• A supportive and friendly working environment with a focus on wellbeing.

Other Information:
• Shortlisted candidates interview via Microsoft Teams
• Onsite second interview in Fairford
• We particularly welcome applications from underrepresented groups and ED&I is firmly on the TT agenda

PLEASE NOTE: This role is subject to baseline security checks, pre, and in- employment drug and alcohol testing

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. If you want to work for a company where who you are is valued and respected, we’d love to hear from you.  

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