At TT Electronics, you will meet dedicated people who believe that advanced electronics is the key to a brighter, smarter future. Whether it’s advanced flight controls, smart surgical tools, intelligent vehicle charging or seamless automation everywhere, advancements like this come from the minds of passionate, creative people – working to a common goal, watching out for each other, and caring about making a difference in the lives of people all over the world.

Our Barnstaple facility is located in North Devon. Founded in 1948, the site now employs approximately 160 employees and features the Aero Stanrew brand of electromagnetic components, printed-circuit board assemblies, cabinet wiring and electronic test equipment for safety critical applications in aerospace and defence, industrial and transportation industries.

We continue to invest and improve the site’s facilities, regularly get involved in fundraising for local charities, have an active social club, and enjoy a 4-day working week.

In addition to adopting a great working atmosphere, we are also pleased to offer the following benefits:

• 195 hours annual leave + Bank Holidays
• Performance related Incentive Bonus Scheme
• Contributory pension scheme
• Company share-save scheme (eligible after a qualifying period)
• Health Cash Plan
• Free Onsite Parking
• Discounted Gym membership
• Life assurance
• Fresh fruit and hot drinks
• Cycle to work scheme
• 4-day working week, Monday to Thursday, 7.15am to 5.30pm

TT Electronics are committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups.

TT Electronics, Barnstaple is hiring a Customer Account Manager (CAM) to lead strategic customer relationships and deliver best-in-class customer experience across TT Electronics’ key accounts.

This role is accountable for end-to-end customer ownership post-award, ensuring alignment to customer needs, driving performance through KPIs, and enabling sustainable revenue growth and customer satisfaction.

The CAM acts as the primary interface between the customer and internal teams, ensuring delivery excellence, proactive communication, and long-term partnership development.

Key Responsibilities

• Own and manage assigned customer accounts as the primary point of contact, ensuring a high level of customer satisfaction and trust.
• Lead regular customer reviews and align on priorities, risks, and forward plans.
• Develop and execute account plans to drive retention, growth, and long-term strategic partnerships.
• Manage delivery performance across the full customer lifecycle, ensuring alignment to customer expectations for quality, on-time delivery, and responsiveness.
• Monitor and drive performance against KPIs, proactively identifying and mitigating risks to delivery and revenue.
• Lead customer escalations, coordinating cross-functional teams to ensure timely resolution and clear communication.
• Collaborate with internal stakeholders (Operations, Planning, Supply Chain, Engineering, Quality) to deliver consistent and reliable customer outcomes.
• Provide clear visibility of demand, risks, and opportunities, supporting accurate forecasting and planning activities.
• Champion continuous improvement initiatives to enhance customer experience, communication, and operational performance.
• Ensure alignment to customer requirements such as need-by-date commitments, service expectations, and revenue milestones.

What we're looking for

• Experience in Aerospace or a similar industry.
• Extensive experience working in low volume, high product mix, build-to-print, and design to spec environments.
• Demonstrable experience of effective negotiation and influencing skills.
• The ability to thrive under pressure and deliver against deadlines.
• A flexible approach and a willingness to undertake business travel.
• Change management experience.
• Strong working knowledge of MS Office applications, particularly Excel to support business reporting.
• Experience in the use of ERP systems and the engagement of teams in these systems for basic business management.
• The capability to lead a multi-functional team in a customer account management environment.
  
• Experience in Import/Export compliance and management is not essential, but would enhance your application. 

Some UK travel may be required for this role. 

Please be aware that many roles at TT Electronics are subject to both security and export control restrictions which means that limitations relating to nationality may apply. As a minimum and after offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS). TT Electronics is unable to sponsor work visas for this role.

We hold Health and Safety in the highest regard at TT, with the Wellbeing of our employees our top priority. Any successful candidate will be required to successfully pass a pre-employment Drug and Alcohol Screening.

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you! Whilst we offer a 4-day working week, we are happy to consider other flexible working requests.

Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. You can do this by emailing TTRecruitment@ttelectronics.com

If you want to work for a company where who you are is valued and respected, we’d love to hear from you.

#WeAreTT #BeMeAtTT