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When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world.  Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations.  We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships.  Our teams are fuelled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service. Be part of the journey.

Introduction

We require a Key Account Manager to join our team based in Abercynon, South Wales. They Key Account Manager is responsible for the strategic development, retention and long=term growth of a defined portfolio of key customer accounts. The role focuses on building trusted senior-level relationships, developing and executing structured account plans, and aligning customer roadmaps with the organisations technical and operational capabilities to deliver sustainable revenue and margin growth. 

Key Responsibilities

• Own and lead the overall commercial relationship for a defined portfolio of key customer accounts (Appendix A)
• Develop and execute formal, multi-year strategic account plans aligned to business growth objectives.
• Build and maintain strong relationships with senior decison makers and influencers within customer organisations.
• Identifym, qualify and develop long-term growth opportunities, including new programme, platforms and applications.
• Align customer technology, product and capacity roadmaps with internal engineering, operations and supply chain capabilities. 
• Lead regular customer business reviews, perfroamcne reviews and strategic planning sessions.
• Act as the internal customer advocate, coordinating cross functional teams to deliver cstomer commitments and strategic objectives.
• Manage commercial activities for key accounts including pricing strategy, contract support, quotations and negotiations. 
• Drive account penetration across multiple programmes, sites and product lines where applicable. 
• Monitor overall account performance, including revenue, margin, delivery performance and service levels. 
• Proactively manage risks, issues and escalations to protect long term relationships and account profitability
• Capture and communicate customer and market intelligence to support product, technology and commercial strategy.

Visit Reporting and Communication

Following each customer visit, the Key Account Manager will complete a structured visit report capturing key discussions, customer priorities and objectives, programme and roadmap updates, future opportunities, technical and commercial requirements, competitive and market intelligence, risks and issues, agreed actions and owners, and the impact on account plans and forecasts. Reports will be issued promptly to relevant internal stakeholders to ensure alignment and effective follow-up.

Key Accountabilities 

• Delivery of long - term revenue and margin growth across assigned key accounts
• Development and execution of high-quality strategic account plans. 
• Strength and depth of senior level customer relationships.
• Growth of multi-year programmes and account penetration.
• Customer satisfaction and retention. 

Skills and Experience

• Proven experience in a Key Account Manager or senior sales role within a manufacturing,engineering or technically complex envionment. 
• Demonstrated success in developing and delivering strategic account plans. 
• Strong commercial, contractual and negotiation capability
• Experience managing complex, multi-stakeholder customer organisations. 
• Ability to work cross-functionally to deliver technically lef and operationally complex solutions. 
• Strong analytical and planning skills with the ability to translate customer strategy into actionable growth plans

Personal Attributes

• Strategic, commercially astute and customer focused. 
• Strong relationship builder with credibility at senior and executive levels
• Highly organised, reslient and able to manage multiple priorities
• Collaborative and influential, with a clear focus on long - term value creation.
• Ability to be flexible/ travel in line with business and customer needs.

What we offer

• Enhanced pension contributions
• Healthcare cashback plan
• Employee assistance programme
• Free Fruit Tuesdays 
• Sharesave
• Site incentive plan
• Financial wellbeing benefit
• Discounted online and high street shopping and lifestyle vouchers
• Cycle to Work Scheme
• Discounted RAC membership
• Discounted Gym membership 
• Specsavers vouchers
• 183.75 hours annual leave plus bank holidays
• A supportive and friendly working environment with a focus on wellbeing and sustainability

TT Electronics are committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups.

Our Recruitment Process 

Formal Interviews will be held on site and include a tour of the facility.

Please be aware that many roles at TT Electronics are subject to both security and export control restrictions which means that limitations relating to nationality may apply. As a minimum and after offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS). TT Electronics is unable to sponsor work visas for this role. 

Successful candidates will be required to undertake and pass pre and during employment drug and alcohol testing. 

Solving Technology Challenges for a Sustainable World

We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you!

Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process. You can do this by emailing TTRecruitment@ttelectronics.com  

If you want to work for a company where who you are is valued and respected, we’d love to hear from you.  

#WeAreTT #BeMeAtTT

TT Electronics does not accept any unsolicited CVs from third parties. Any CVs submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.